Shipping policy

Last updated: 1 November 2026

This policy explains how orders placed at www.120hp.co.uk are dispatched and delivered by 120HP Ltd ("120HP", "we", "us"). It forms part of our Terms of Service.

Where we deliver

We deliver to addresses in the United Kingdom only: England, Scotland, Wales and Northern Ireland, including the Scottish Highlands and islands.

We do not currently deliver to the Channel Islands, the Isle of Man, BFPO addresses or anywhere outside the UK.

Delivery option and cost

Royal Mail Tracked48 with Signature: £3.99 per order.

This is the only delivery method we offer. The cost is shown at checkout before you pay. Every parcel is tracked, and a signature is taken on delivery.

Dispatch times

We aim to dispatch in-stock orders within 1 working day of the order being placed. Please allow for your order to take up to a working day to be dispatched.
Working days are Monday to Friday, excluding UK bank holidays. Orders placed at weekends or on a bank holiday are processed on the next working day.
During busy periods, such as new set releases, drops and the run-up to Christmas, dispatch can occasionally take up to 2 working days. If we expect a longer delay, we will email you.
When your order is dispatched, you will receive an email with your Royal Mail tracking number.

Delivery times

Royal Mail aims to deliver Tracked48 parcels within 2 to 3 working days of dispatch. Together with dispatch, most orders arrive within 3 to 4 working days of being placed.

These are estimates, not guarantees. Royal Mail can occasionally take longer, for example during strikes, severe weather or peak periods.

In any event, we will deliver your order within 30 days of the day after you place it, unless we have agreed a different date with you, for example for a pre-order.

Pre-orders

Pre-order products show an expected release date on the product page. We dispatch pre-orders within 1 working day of the stock reaching us.

If your order contains both pre-order and in-stock items, we will normally dispatch everything together once all items are available. Contact us if you would like the in-stock items sent first; we may ask you to pay an additional delivery charge for this.

Release dates are set by the publishers and can change. If a release is delayed or our allocation is reduced, we will let you know as soon as possible. You can cancel a pre-order for a full refund at any time before it is dispatched.

Signature and missed deliveries

Because a signature is required, Royal Mail will not leave your parcel unattended. If nobody is available to sign, Royal Mail will leave a card explaining how to collect it or rearrange delivery.

Uncollected parcels are returned to us after Royal Mail's holding period, which is usually 18 days. If a parcel comes back to us because it was not collected, or because the address given was incorrect or incomplete, please contact us. We can:

re-send the parcel, and in that case we will charge the re-delivery cost; or
refund the cost of the goods; in that case the original delivery charge is not refunded.

Your delivery address

Please check your delivery address carefully at checkout. We cannot change the address once an order has been dispatched. If you spot a mistake before dispatch, contact us straight away and we will do our best to update it.

When your order is your responsibility

Your order is our responsibility until it is delivered to you, or to someone you have nominated to receive it. From that point, the items are at your risk.

Ownership of the items passes to you once we have received payment in full.

Late, missing or damaged parcels

If your parcel has not arrived within 5 working days of dispatch, please contact us with your order number. We will check the tracking and raise an enquiry with Royal Mail where needed.

If tracking shows the parcel is still in transit, we may ask you to allow a little more time.
Royal Mail does not let us report a parcel as lost until 10 working days after the expected delivery date. Once a parcel is confirmed lost, or that period has passed without delivery, we will send a replacement or give you a full refund, including delivery. This depends on stock: for limited items that are no longer available, we will refund you.
If tracking shows a parcel as delivered and signed for but you have not received it, please tell us within 7 days. We will investigate with Royal Mail and review the signature and delivery details before deciding on a replacement or refund.

If a parcel arrives damaged, please see our Returns & Refunds Policy.